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FAQs

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What is your return policy?

If you are in any way dissatisfied with your purchase, we will provide a full refund or store credit. All items must be new, unused and in the original packaging. Returns must be made within 30 days of delivery. Making a return using our online system will allow you track the return and receive emails on your return status. It's great and takes all the guess work and waiting away. However, to do this you must create an account with us prior to making your initial purchase. Click here to create an account.

For more details, please see our Returns page.


Where do you ship?

We are proud to provide eczema products to customers anywhere in the world. Some countries may not have access to shipping quotes during checkout. If this is the case, please contact us for a live quote.

For more details, please see our Shipping page.

 

What are your shipping times?

All shipping times are calculated after your order is fulfilled and prepared for shipment. Flat rate shipping times to the US and Canada are 5-10 business days.  Tracking is not included at this rate for US orders. If you need your order much quicker, please select an expedited shipping service at your own cost. Regardless of your location, shipping times will vary per destination, but you'll see the average ship time when you estimate shipping costs during checkout.

For more details, please see our Shipping page.

 

How do I know my credit card and personal information is safe?

We have purchased a GeoTrust SSL Certificate, so you can complete the checkout process on our site with confidence, knowing your financial and personal data is transmitted safely and securely with every purchase.

For more details, please see our Privacy & Security page.

 

What is the Itchy Skin Club (ISC)?

The Itchy Skin Club is our fabulous members only loyalty club. Sign-up and receive special discount offers and incentives.

For more details, please see our Itchy Skin Club page.

  

Will I receive emails from The Eczema Company?

When you place an order you have the option to opt in or out of our mailing list and newsletter. However, think twice before opting out as you don’t want to miss our newsletters, sales announcements, coupons, discounts, and new product announcements. 

For more details about our news letter, please see our Newsletter page.

 

How do I view the E-Book I purchased?

After purchase, the ebook file (.epub format) will be sent to you in your order confirmation email. The file can be viewed in a Mozilla Firefox web browser with a plug-in that can be downloaded here and it can also be viewed on your android and iphone device. Read this page for more on how to read epub ebooks.

 

What size clothing should I order?

Each manufacturer has their own sizing guidelines. Please refer to the product page for specifics or email or call us with questions. That’s what we’re here for.

 

How should I wash the garments?

Each manufacturer recommends their product is washed a certain way. Please refer to the product page for specifics or call us with questions.

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