We will inspect all items thoroughly before shipping them, however we’re definitely not perfect and may overlook something. Therefore, you may return any new, unopened items within 30 days of delivery for a full refund, store credit or equal exchange. We understand you may try a product that just doesn't end up working for your child, as we know what works for one child with eczema, may not work for another. Unfortunately once the product is used, we can no longer accept the return.

Defective Items/Incorrect Orders:

If you received a defective item or your order was incorrect upon receipt, you may…

• exchange it for the exact same item, OR
• return the item for a store credit or refund.

We will provide you with a return shipping label and will also send you a replacement product, if you choose, at our expense.

Dissatisfied/Changed Mind:

If you received an item, but you…

• changed your mind and no longer need the item, you may return the item for a store credit or refund, OR
• want a different color or need another size, you may return the item for a store credit or refund. After the item has been returned, you will need to place a new order (and new shipment) for the item you'd like to purchase.

You will be responsible for the return shipping expense and we recommend shipping the product with a tracking reference as we cannot be responsible for lost or damaged return shipments.

How to Return an Item:

All returns or exchanges must be accompanied by a print-out of the "Return Authorized" Email. To receive this email, please fill out the online Return Requests/RMA form, accessible from your account, in order to track your return with us.

NOTE: To have access to the RMA Form you must create an account with us prior to making your initial purchase. Click here to create an account.

If you wish to return an item, please follow these steps:

1. Make sure your item to return is unused and in it’s original packaging.
2. Log-in to your account.
3. Under Manage Your Account (right Nav bar), select Completed Orders.
4. Find the Order you wish to return and select View Order Details.
5. Under Your Order (right Nav bar), select Return Item(s).
6. Select the qty and items to return along with your reason for return and return action along with any comments and submit.
7. Wait until you receive an email stating the status of your order has been changed to “Return Authorized.”
8. Print the “Return Authorized” email and place it in your package with the item to return.
9. How to ship the return:
• If the item was defective or we made an error with your order, we will provide you with a return shipping label, OR
• If the item was not defective and we did not make an error with your order, you are responsible for the cost of shipping the product back. We recommend shipping the product with a tracking reference as we cannot be responsible for lost return shipments.
10. When we have received and inspected the returned items, we will issue you a store credit, refund or even exchange.

 Thank you!