Where are you located?
We are based in Canada, but we ship out of Traverse City, Michigan in the USA. All prices are listed in USD.
Where do you ship?
We offer flat rate shipping options, as well as free shipping for orders $75 and over, to customers in the USA and Canada. But, we are proud to provide eczema products to customers anywhere in the world. Some countries may not have access to shipping quotes during checkout. If this is the case, please contact us for a live quote. Please note, we no longer are able to ship to the UK.
For more details, please see our Shipping page.
What is your return policy?
Some of our brands offer a 30 day money back guarantee. Please see the product page to confirm this policy.
For all other products...
If you are in any way dissatisfied with your purchase, we will provide a full refund or exchange for clothing items that are new, unworn, unused, and you still have the original packaging.
We cannot accept returns for skin care items or underwear like panties or boxers (bras are ok!).
Returns must be made within 30 days of delivery. Making a return using our online system will allow you track the return and receive emails on your return status. It's great and takes all the guess work and waiting away. However, to do this you must create an account with us prior to making your initial purchase.
How do I know my credit card and personal information is safe?
We have purchased a GeoTrust SSL Certificate, so you can complete the checkout process on our site with confidence, knowing your financial and personal data is transmitted safely and securely with every purchase. Also, we do not keep credit card information on file.
For more details, please see our Privacy & Security page.
Will I receive emails from The Eczema Company?
When you place an order you have the option to opt in or out of our mailing list and newsletter. However, think twice before opting out as you don’t want to miss our newsletters, sales announcements, coupons, discounts, and new product announcements.
For more details about our newsletter, please see our Newsletter page.
What size clothing should I order?
Each manufacturer has their own sizing guidelines. Please refer to the product page for specifics or email or call us with questions. That’s what we’re here for.
How should I wash the garments?
Each manufacturer recommends their product is washed a certain way. Please refer to the product page for specifics or call us with questions.
Do you offer coupon codes?
Yes! We offer a 10% off coupon good for your first purchase when you sign up for our newsletter list. Once you're on our list, we'll send you offers for more discounts from time to time.
Do you have an affiliate program?
Yes, we do! Please contact us if you're interested in learning more about our affiliate marketing program.
What is Sezzle?
Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest!
When you place an order and select to pay with Sezzle, you will be prompted to create an account with Sezzle or to login. Then you pay 25% of the order total up-front (also called your "downpayment" or "first installment"), with the remaining amount divided up across three more installments, each due two weeks apart. No interest, no up-front or hidden fees. In fact, as long as you pay off your installments on time, there are no fees at all!
Still have questions? Please Contact us - we're happy to help!