Shipping
COVID-19 Update:
We remain dedicated to providing you with eczema relief when you need it most. We use a third party shipping company to fulfill and ship all our orders. Safety and health is their primary concern and they are taking every precaution with regards to additional measures of sanitizing both the warehouse and offices, and providing proper training for their employees about the virus and the best methods of prevention. All office staff that can work remotely are now doing so, in an effort to keep those employees limited to exposure as well. The shipping company we use is defined as an “essential service” by the Dept. of Homeland Security, and they will be open and operating with a full staff.
***DELAYS IN ORDER SHIPPING***
Most the shipping carriers are experiencing delays cross border customs facilities are experiencing backlogs. So please remain patient with us while we do our best to fulfill and ship your orders in a timely manner.
ATTENTION US CUSTOMERS: Please note, orders shipping to the US that were placed May 12, 2020 and later will all ship with DHL Max and are considered expedited. Orders placed before May 12, 2020 using Flat Rate or Standard shipping service (anything other than NextDay/FedEx Overnight) will ship via USPS First Class Mail and are not considered expedited, therefore the delays above for STANDARD shipping apply.
Please contact us with any additional questions or concerns. [email protected]
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SALES TAX/VAT/CUSTOMS/IMPORT DUTIES
US Customers: We do charge US sales tax for some states. You will see this tax added as a separate line item in your order.
Canadian & International Customers: We do NOT charge sales tax or VAT on your orders, therefore you are responsible for any sales tax, VAT, duties, tariffs, and/or customs brokerage fees your order may acquire when it arrives in your country. Orders may experience shipping delays if inspected by customs.
SHIPPING & FULFILLMENT TIMES
All orders ship from our Michigan warehouse. Orders shipped during holiday times may experience longer than average shipping times.
Orders with EXPEDITED shipping are fulfilled and shipped the same day if the order is placed by 1pm EST Monday – Friday.
Orders with STANDARD shipping are fulfilled and shipped within two (2) business days of purchase from our Michigan warehouse.
SHIPPING COSTS
Estimated delivery times are calculated from the date fulfillment is complete, NOT the order date.
USA
$0-25.99 Order Total (EXPEDITED)
- Shipping Cost: $5.99
- Delivery Time: 2-5 Business Days
- Shipping Method: DHL Max
$26-74.99 Order Total (EXPEDITED)
- Shipping Cost: $9.99
- Delivery Time: 2-5 Business Days
- Shipping Method: DHL Max
$75+ Order Total (EXPEDITED)
- Shipping Cost: FREE
- Delivery Time: 2-5 Business Days
- Shipping Method: DHL Max
ANY Order $ Total (EXPEDITED)
- Shipping Cost: By Weight
- Delivery Time: Next Business Day
- Shipping Method: FedEx Overnight
CANADA
$0-74.99 Order Total (STANDARD)
- Shipping Cost: $9.99
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL
$75+ Order Total (STANDARD)
- Shipping Cost: FREE
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL
ANY Order $ Total (EXPEDITED)
- Shipping Cost: By Weight
- Delivery Time: 1-3 Business Days
- Shipping Method: FedEx Priority
EUROPE
ANY Order $ Total (STANDARD)
- Shipping Cost: By Weight
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL
ANY Order $ Total (EXPEDITED)
- Shipping Cost: By Weight
- Delivery Time: 1-3 Business Days
- Shipping Method: FedEx Priority
INTERNATIONAL
ANY Order $ Total (STANDARD)
- Shipping Cost: By Weight
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL