Shipping
COVID-19 Update:
May 14, 2021 Update: Fulfillment delays can be up to six (6) business days at this time. Our warehouse has had to implement new strategies for health and safety while the variants are of top concern. They are working as quickly as they can to process orders. Thank you for your understanding and patience. Expedited shipping will still process the same day, but all other shipping options will ship up to five business days later.
We remain dedicated to providing you with eczema relief when you need it most. We use a third party shipping company to fulfill and ship all our orders. Safety and health is their primary concern and they are taking every precaution with regards to additional measures of sanitizing both the warehouse and offices, and providing proper training for their employees about the virus and the best methods of prevention. All office staff that can work remotely are now doing so, in an effort to keep those employees limited to exposure as well. The shipping company we use is defined as an “essential service” by the Dept. of Homeland Security, and they will be open and operating with a full staff.
***DELAYS IN ORDER SHIPPING***
Most the shipping carriers are experiencing delays domestically and international cross border customs facilities are experiencing backlogs as well. So please remain patient with us while we do our best to fulfill and ship your orders in a timely manner.
Please contact us with any additional questions or concerns. [email protected]
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SALES TAX/VAT/CUSTOMS/IMPORT DUTIES
All prices are in USD.
US Customers: We do charge US sales tax for some states. You will see this tax added as a separate line item in your order.
Canadian & International Customers: We do NOT charge sales tax or VAT on your orders, therefore you are responsible for any sales tax, VAT, duties, tariffs, and/or customs brokerage fees your order may acquire when it arrives in your country. Orders may experience shipping delays if inspected by customs.
SHIPPING & FULFILLMENT TIMES
All orders ship from our Michigan warehouse. Orders shipped during holiday times may experience longer than average shipping times.
Orders are fulfilled and shipped within 1 - 2 business days.
SHIPPING COSTS
Estimated delivery times are calculated from the date fulfillment is complete, NOT the order date. Shipping rates are calculated on order totals before tax and coupons.
ROUTE (SHIPPING PROTECTION)
During checkout, you may add Route Shipping Protection to your order for a small fee. With this service, your package is guaranteed despite shipping carrier issues like lengthy delays, loss or even theft. Given the extreme delays with shipping carriers recently, especially with Canadian and international orders, we HIGHLY recommend adding this service to your order. With Route, an order is considered lost and available for reshipping after 7 days pass since the last tracking update by the carrier and 14 days for Canadian and international orders.
USA
Type: USPS First Class
$0-25.99 Order Total
- Shipping Cost: $5.99
- Delivery Time: 2-5 Business Days
- Shipping Method: USPS First Class
$26-74.99 Order Total
- Shipping Cost: $9.99
- Delivery Time: 2-5 Business Days
- Shipping Method: USPS First Class
$75+ Order Total
- Shipping Cost: FREE
- Delivery Time: 2-5 Business Days
- Shipping Method: USPS First Class
Type: US Expedited
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: Next Business Day
- Shipping Method: FedEx Overnight
CANADA
Type: Canada Standard *DHL is currently experiencing a 4-6 week delay in shipping. If the order is urgent, please select Expedited shipping.
$0-74.99 Order Total
- Shipping Cost: $9.99
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL Packet
$75+ Order Total
- Shipping Cost: FREE
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL Packet
Type: Canada Expedited
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: 1-3 Business Days
- Shipping Method: FedEx Priority
EUROPE (Please note, we no longer are able to ship to the UK)
Type: Europe Standard *Shipping delays should be expected.*
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL Packet
Type: Europe Expedited
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: 1-3 Business Days
- Shipping Method: FedEx Priority
INTERNATIONAL/SINGAPORE
Type: International Standard *Shipping delays should be expected.*
ANY Order $ Total
- Shipping Cost: By Weight
- Delivery Time: 4-10 Business Days
- Shipping Method: DHL Packet